Dressing my Way offers a "return" service for subscription items to ensure your peace of mind. We have established the following policies regarding "end of subscription," "purchases" during the contract period, and "consignment sales/rentals" by our company (taking possession of products owned by the customer).

Please note: Returns and refunds for purchased products are governed by the separately established "Returns and Refunds Policy," and not by this policy.

1. Returning rental items after use

• You can request a return at any time during the subscription payment period from the "request" page.

1. Return Policy (Subscription Termination)

(1) Items that can be returned (within normal damage limits)

If the item is in the following condition, you can return it at no additional cost:

• Mild usability

• Small stains and dirt that can be removed by our regular cleaning ( Food, drinks, cosmetics, stationery, etc.) (excluding bags)

• Fraying of fabric (excluding tears, rips, and fraying due to snagging)
• Missing, scratched, or detached buttons, hooks, zippers, etc. (Please return the detached parts together with the item)
• Wrinkles, dullness, and wear due to aging
• Mainly minor scuffs, scratches, and bald spots on the surface and corners of the bag (excluding deep unevenness and tears)
• Mainly on the handle of the bag, slight darkening due to friction with clothes
• Minor scratches or stains on the frame of the artwork

(2) Examples of soiling and damage beyond the normal range of wear

If the item is in the following condition, we will ask you to pay for repairs or, if repairs are not possible, we will purchase the item.

• Damage or stains that appear to be due to not following our designated washing method
• If dirt or stains are left unattended and require special cleaning or cannot be removed with cleaning

• Loss of accessories (belts, etc.) or brand tags
• Stains or dirt from food, drink, cosmetics, etc. that are over 10cm or cover multiple areas Stains that require special cleaning
• Dirt and scratches caused by dragging long items
• Torn by being caught in a bicycle or motorcycle
• Thread snagging caused by accessories, bags, etc.
• Potentially infectious stains such as blood or feces
• Excessive odors such as tobacco, perfume, fabric softener, etc.
• Submerged in water/excessive shrinkage
• Damage, stains, dirt, or damage that cannot be repaired, re-rented, or sold
• Loss or theft of goods
• Mainly stains and scratches on bags caused by ballpoint pens, cosmetics, liquid leaks, etc.
• Mainly stains on bags caused by dye transfer from clothes or other items, and discoloration caused by widespread rain stains.
  
• Scratches, stains, or tears on the artwork itself
• Irreparable scratches, dents, or chips in the frame due to a fall, etc.

2. Return method

1. During the subscription contract period, you can submit a "return request" at any time from the "request" page and request collection from the day after the next.

2.

If returning within one month of ordering:

Please attach the enclosed return label, and if you did not request collection in step 1, please request collection yourself or bring it to our office or convenience store and send it off. * If you have lost your shipping label and are creating one yourself, please be sure to include your name and the order number of the item you are returning.

If returning more than one month after ordering:

If you have not requested collection, we will send you a shipping label. Please print the label yourself and have Yamato Transport collect the item, or take it to our office or convenience store to send it off. * If you are creating the shipping label yourself, please be sure to check and write down your name and the order number of the returned item from your order history.

Kuroneko collection → https://www.kuronekoyamato.co.jp/ytc/customer/send/members/shuka/

Return address

〒179-0081
1-44-2 Kitamachi, Nerima-ku, Tokyo

Blanche Limited Company

3. Termination of Subscription

・To our company If the product is returned and there is no problem, We will stop your subscription payments.

4. Return shipping fees

・Our company's burden

5. Precautions

We do not offer pro rata repayments. Payments are made on a subscription cycle.

6. If the return cannot be confirmed

Products available for purchase:

・Unless the return can be confirmed, Subscription payments will continue until the specified number of purchases on the product page is completed.

- If payment is not made and the product is not returned within a certain period of time during the subscription contract period, the purchase price will be charged in full.

Items that cannot be purchased:

・Items If the item is not returned, payment will continue up to the maximum subscription limit for the subscription app we use.Ownership will be transferred to you after the subscription ends.

2. Purchase Policy (Subscription Items)

There are two ways to purchase items during your subscription:

Rental-only items that cannot be purchased cannot be converted to purchase.

• Buy later : Make a "purchase request" from the "request" page, and pay the difference between the (purchase amount later) and (total subscription payment amount up to now) listed on each product page. Ownership is transferred upon payment.

• Purchase as is (subscription contract period expires) : Ownership will be transferred upon completion of the number of payments specified for each product (see each product page).

3. Delegation Policy (We will keep your items)

overview:

・If you send us products you have purchased through our service or designer luxury brand items you own, we will sell or rent them to you on consignment.

(1) Items that cannot be consigned

We will not accept the following items for consignment: Items that are unsuitable for rental or sale due to significant damage, stains, or strong odors; Items whose authenticity is unknown or that are determined to be copies or imitations; Items that cannot be sold by law (e.g., fur that violates animal protection laws).
・Other products that we have determined are not eligible for sale or rental through this service

(2) Notes

- If any counterfeit or imitation products are discovered, they will be immediately returned or disposed of.

・The selling price and readjustment will be determined at our discretion, taking into account the market price, the condition of the product, and the sales situation. Even if the customer has provided a desired price, the final selling price will be determined by our company.

• You may be asked to submit identification documents (based on the Secondhand Articles Business Act).

(3) Sales method

• We will handle all of the items entrusted to us by our customers, including inspection, cleaning, photography, product registration, sales, storage, shipping, and management after the rental items are returned.

• Sales channels will be our website, affiliated platforms, etc.
  

(4) Roles

Our Company's Burden and Responsibility:

・Product storage

·postage

・Inspection and authenticity confirmation

・Determining sales and rental prices, deciding on price reductions, etc.

·cleaning

·photograph

・Listing products (measuring and filling out product information)

・Agency sales and rental

・Payment processing, customer support, and return handling

Packaging, shipping and delivery to customers

・Product management (cleaning, etc.) and storage

-When a rental item is returned, we will check the condition of the item, clean it, and if we determine that it can be sold or rented again, we will relist it.

・If a return occurs, we will check the condition of the product and relist it if we determine that it can be sold again.

・We will only compensate for damage or loss during storage if our negligence is found to be the cause.

Customer's responsibility

・Product preparation

Packaging and packaging fees

・Suspension or cancellation of consignment sales at the customer's request, If we determine that the product does not meet our standards, or if the product's condition or counterfeit or imitation product is discovered, If we decline the consignment sale, shipping costs if you need to return the item (if you wish to return it, please contact us via request. We will send it to you after you have paid the shipping costs.)

・Depending on customer convenience When canceling a consignment sale, expenses incurred for the consignment sale or rental, such as shipping, inspection, cleaning, photography, product registration, sales, and storage, will be charged (not necessary if sales have already been made and expenses have been recovered).

・Some expensive repairs and special cleaning costs

(5) Profit distribution

• Necessary expenses (cleaning, storage, logistics, labor costs for inspection and product listing, sales commission, etc.) will be deducted from the sales and rental revenue, and the remaining net profit will be distributed to you.

• As a general rule, the ratio will be 50% for the client (customer) and 50% for our company .
  

(6) Timing and method of distribution of net profits

Responding to each sale/rental

Payment will generally be made by store credit.

If you wish to pay by bank transfer, please submit a separate request on the "request" page and we will transfer the funds to your specified account.

(7) Consignment sales period

• There is currently no set retention period.

(8) Entrustment method

1. Pack the items you wish to consign, submit a "consignment application" on the request page, and if you wish to have your items picked up after the day after the next, please request collection.

2. If you have not requested collection in step 1, we will send you a shipping label. Please print the label yourself and have Yamato Transport collect the item, or take it to a branch office or convenience store to send it off. * If you create your own shipping label, be sure to include your name.

Kuroneko collection → https://www.kuronekoyamato.co.jp/ytc/customer/send/members/shuka/

Shipping address

〒153-0061
3-5-18 Nakameguro, Meguro-ku, Tokyo #208

2804 Inc.

4. Common Rules

• After returning or receiving the product, we will inspect it and inform you of whether it can be returned, repaired, or purchased based on the above rules.

• If a charge is incurred, we will send you a detailed statement by email in advance and process the payment after you have confirmed it.

• Any matters not specified in this policy will be handled in accordance with the separate "Terms of Use."

Our policy may change without notice, so please check this page for the latest information.

Changes are effective when they are posted on this page.