FAQ/CONTACT
Free shipping on all products.
*However, the following charges will be borne by the customer.
1. Returns due to customer reasons: We will refund (item price) - (return shipping fee + 1,000 yen handling fee) as store credit that can be used with this service. If you would like a refund to be made to the payment method you used, please submit a separate request on the "request" page. We will respond promptly.
2. Return by consignment service: We will return the item to you after you pay the shipping fee or contact us.
3. Cleaning service: Round-trip shipping charges apply.
・Basically, next day shipping except Wednesdays📦
-Products that require time are listed on the product page.
Returns due to customer convenience
・We accept returns of unused, tagged items only if they are still in the same condition as when they were delivered, with the tags still attached, and are shipped within 5 days of arrival. (Some items cannot be returned or exchanged, such as gift cards and personalized items, as they are marked as non-returnable on the product page. Please see the return policy for details.)
*The amount refunded minus a 1,000 yen handling fee will be given as store credit that can be used for this service.
*If you would like a refund to your original payment method, please submit a separate request via the "request" page. We will immediately deduct the store credit and process your refund. In this case, you will be charged for the return shipping fee.
Returns due to a defect on our part:
We ask that you return your purchase within 5 days, but at most 14 days . Once we have inspected the product, we will refund your payment to your original method of payment.
・Return method:
1. Select the product in question from your order history on My Page → Request a return
2. After approval, attach the enclosed return label and arrange for Yamato Transport to collect the item yourself, or take it to the nearest convenience store or Yamato Transport office to return it.
Kuroneko Collection
→ https://www.kuronekoyamato.co.jp/ytc/customer/send/members/shuka/
Return address
〒179-0081
Blanche Limited Company, 1-44-2 Kitamachi, Nerima-ku, Tokyo
Please rest assured that this is a 100% authentic product.
All of our products are available below.
・Brands, authorized dealers, and their business partners
・Appraisal and purchase from second-hand clothing wholesalers and individual customers
-New, used and vintage items available.
・In line with our mission of "making it normal for everyone to treasure good clothes for a long time in the future," we may repair items or replace innerwear and other accessories with similar items. We appreciate your understanding.
We accept various credit cards, debit cards, Google Pay, and Paypal.
1. Click on the product you want from the product list
2. Select your preferred plan and add it to your cart
(*The plans you can choose from vary depending on the item)
3. Payment
- Please wear an inner layer whenever possible to prevent sweat stains and dirt.
- Apply for return from the "request" page, and apply for collection from the day after the next at the same time, check that all accessories are included, and then pack them.
If returning within one month of ordering:
Please attach the enclosed return label, and if you have not requested collection, please request collection yourself or take it to our office or convenience store and send it off.
If returning more than one month after ordering:
If you have not requested collection, we will send you a shipping label. Please print the label yourself and have Yamato Transport collect the item, or take it to our office or convenience store to send it off.
Kuroneko collection → https://www.kuronekoyamato.co.jp/ytc/customer/send/members/shuka/
・Please apply for a return from the REQUESTS screen. After the return, we will check the product and if there are no problems, we will cancel the order. In principle, customers cannot cancel the order.
・Only available products can be purchased
Buy as is:
Once you have paid the subscription amount listed on each product page, ownership will be transferred to you. Subscription payments will be automatically stopped.
Buy later (one-time purchase during subscription payment):
This can be done by applying through the " request" page and paying the difference between (purchase amount later) and (total subscription payment amount) as stated on each product page.
・Please return the item at any time you like. (Some items have a specified return period, which is stated on the product page.)
*Pro rata refunds are not available.
*Even if you return the item to us immediately after payment, you will be charged for one month.
- Please rest assured that you will not be charged for any damage, breakage, stains, etc. that are within the scope of normal use (as long as we take immediate action).
・We will only ask customers to pay repair costs and purchase the item if we determine that the item has not been properly maintained, stored, or used.
example:
- Damage or stains that appear to be due to not following our designated washing method
- If stains or dirt have become impossible to remove due to neglect
- Loss of accessories (belts, etc.) or brand tags
- Stains or stains from food, drink, cosmetics, etc. that exceed 10cm or span multiple areas and require special cleaning
- Dirt and scratches caused by dragging long items
- Torn by being caught in a bicycle or motorcycle
- Thread snagging caused by accessories, bags, etc.
- Potentially infectious stains such as blood or feces
- Excessive odors such as tobacco, perfume, fabric softener, etc.
- Submerged in water/excessive shrinkage
- Damage, stains, dirt, or damage that cannot be repaired, re-rented, or sold
- Loss or theft of goods
- Mainly stains and scratches on bags caused by ballpoint pens, cosmetics, liquid leaks, etc.
- Mainly stains on bags caused by dye transfer from clothes or other items, and discoloration caused by widespread rain stains.
- Scratches, stains, or tears on the artwork itself
- Irreparable scratches, dents, or chips in the frame due to a fall, etc.
- If the product is lost or stolen after receiving it but before it is sent back, the customer will be responsible for paying for the product.
・We are sorry, but we do not currently have such a system in place. We would appreciate it if you could place your order at an appropriate time with some leeway in the date.
・We are sorry, but we do not offer pro rata refunds for monthly purchases or rentals.
If you return the item immediately after payment, you will be charged for one month.
・If you want to take advantage of the discount, please return the item so that it arrives 3-4 days before payment.
REQUESTSページより、お問い合わせください。こちらで変更手続きを進めさせて頂きます。
- It varies by product. Please check the individual product pages.
Items that you no longer wear can be enjoyed by someone else,
That value will come back to your fashion.
.
・Simply send us your luxury designer brand items purchased through our service or from other companies. We will store them and sell or rent them on your behalf.
- We will cover all costs necessary for listing, including shipping, cleaning, repairs, product photos, and product entry.
*You may be asked to submit identification documents (based on the Secondhand Articles Business Act).
.
Shipping Method
1. Apply from the "request" page (you can also apply for collection from the day after the next day).
2. If you have not requested collection in step 1, we will issue a shipping label. Please print the label yourself and have Yamato Transport collect the item, or take it to our office or convenience store to send it off.
Kuroneko collection → https://www.kuronekoyamato.co.jp/ytc/customer/send/members/shuka/
.
Pricing and Distribution
*Sales prices and rebalancing will be determined by our company, taking into account market prices and demand.
*Sales will be reflected as store credits that can be used on this service for each sale/rental.
If you wish to make a bank transfer, please fill in the desired bank account information on the "request" page and contact us.
*Net profits, after deducting various expenses (cleaning, repairs, storage, logistics, labor costs for inspection and product listing, sales commissions, etc.), will be distributed 50% to the customer and 50% to our company .
.
About the items we handle
・Designer, luxury, and high-brand items
*The items listed on this service are selected by our company based on demand, etc. We also sell items on other markets, including those not listed. Thank you for your understanding.
*Items that are not suitable for rental or sale, such as items with significant damage or stains that cannot be repaired, items with strong odors, non-genuine products, or items that cannot be sold by law.
*If you send an item that cannot be handled, you will be responsible for the shipping costs.
.
Regarding the suspension or cancellation of consignment sales due to customer convenience
*The customer is responsible for the shipping costs for the return. If we are unable to recover the costs, the customer will be responsible for the costs of shipping, repairs, cleaning, photography, product registration, storage, etc.
・Gift cards will be sent to your email address after purchase.
・3-year validity period
・You don't have to use it all in one transaction; you can use it as many times as you like as long as you have a balance
-Multiple gift cards can be used with one payment.
・How to use: Enter the code when purchasing
Monthly purchase is also possible.
To cancel your subscription: Go to My Page → Orders page and cancel your subscription. If you don't see the Cancel button, please contact us and let us know that you wish to cancel.
It will be from 6 months ago.
・Smartphone for taking photos
-Flesh-colored stockings,
- Innerwear that is easy to put on and take off (strapless, etc.)
・If you have any accessories or shoes that you plan to use on the day
Hair ties/pins to hold your hair in place
・Photos and brochures of the intended location (to help visualize how it will be used)
-It's easier to imagine what you'll look like on the day, so we recommend heavy makeup.
Up to two guests may accompany you.
I've been watching for about 1.5 hours.
Please contact us via the request page.
We are sorry, but we do not have a parking lot at our salon. Please park in a nearby parking lot.
Sorry, we are unable to do so.
Changes can be made within one month of the contract being signed. After that, a change fee will be charged.
Sorry, we are not currently offering any discounts.
You will usually come twice: one month before the date of use to have your measurements taken and accessories adjusted, and one week before the date of use for the final fitting.
If you are unable to come in person, please take your own measurements one month in advance.
Please take your own measurements one month before the date of use and send the information to us, and we will make the alterations based on that.
We apologize for the inconvenience, but if you would like to make final adjustments, please come in one week before.
This can be done up to three months prior to the date of use for a fee of ¥12,000.
ITEM・BRAND REQUEST
Please request below↓
Contact by email
LINEでの問い合わせ
