FAQ/CONTACT

Free shipping on all products.

*However, the following charges will be borne by the customer.

1. Returns due to customer reasons: We will refund (item price) - (return shipping fee + 1,000 yen handling fee) as store credit that can be used with this service. If you would like a refund to be made to the payment method you used, please submit a separate request on the "request" page. We will respond promptly.

2. Return by consignment service: We will return the item to you after you pay the shipping fee or contact us.

3. Cleaning service: Round-trip shipping charges apply.

・Basically, next day shipping except Wednesdays📦

-Products that require time are listed on the product page.

Returns due to customer convenience

・We accept returns of unused, tagged items only if they are still in the same condition as when they were delivered, with the tags still attached, and are shipped within 5 days of arrival. (Some items cannot be returned or exchanged, such as gift cards and personalized items, as they are marked as non-returnable on the product page. Please see the return policy for details.)

*The amount refunded minus a 1,000 yen handling fee will be given as store credit that can be used for this service.

*If you would like a refund to your original payment method, please submit a separate request via the "request" page. We will immediately deduct the store credit and process your refund. In this case, you will be charged for the return shipping fee.

Returns due to a defect on our part:

We ask that you return your purchase within 5 days, but at most 14 days . Once we have inspected the product, we will refund your payment to your original method of payment.

・Return method:

1. Select the product in question from your order history on My Page → Request a return

2. After approval, attach the enclosed return label and arrange for Yamato Transport to collect the item yourself, or take it to the nearest convenience store or Yamato Transport office to return it.

Kuroneko Collection

→ https://www.kuronekoyamato.co.jp/ytc/customer/send/members/shuka/

Return address

〒179-0081
Blanche Limited Company, 1-44-2 Kitamachi, Nerima-ku, Tokyo

Please rest assured that this is a 100% authentic product.

All of our products are available below.

・Brands, authorized dealers, and their business partners

・Appraisal and purchase from second-hand clothing wholesalers and individual customers

-New, used and vintage items available.

・In line with our mission of "making it normal for everyone to treasure good clothes for a long time in the future," we may repair items or replace innerwear and other accessories with similar items. We appreciate your understanding.

We accept various credit cards, debit cards, Google Pay, and Paypal.

1. Click on the product you want from the product list

2. Select your preferred plan and add it to your cart

(*The plans you can choose from vary depending on the item)

3. Payment

・Simply send us your luxury or designer brand items, whether purchased through our service or another company!
・We will hold them for you and handle their sale or rental on your behalf.

・We will cover all necessary expenses for listing, including shipping, cleaning, repairs, product photography, and product entry.

*You may be asked to submit identity verification documents (based on the Antique Dealings Act).

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Shipping Method

1. Apply through the "request" page (you can also request pickup for two days or more later at the same time).

2. If you have not requested pickup in step 1, we will issue a shipping label. Please print the label yourself and either arrange for Yamato Transport to pick it up or bring it to a sales office or convenience store for shipment.

Yamato Transport Pickup → https://www.kuronekoyamato.co.jp/ytc/customer/send/members/shuka/

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Regarding Pricing and Distribution

*The selling price and any readjustments will be determined by our company, taking into account market prices and demand.

*The net profit, after deducting various expenses (cleaning, repairs, storage, logistics, labor costs for inspection and product listing, payment processing and sales fees, etc.) from the sales revenue, will be distributed as 50% to the customer / 50% to our company.

*Sales revenue will be reflected as store credit usable within this service each time a sale or rental is completed.

If you wish for a bank transfer, please inquire via the "request" page, providing your desired bank account information.

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Regarding Items Handled

・Designer/Luxury Items

*Items listed on this service are selected by our company. We also handle proxy sales for items, including those not listed, on other marketplaces. We appreciate your understanding.

*Items that are unsuitable for rental or sale, such as those with severe damage or stains beyond repair, strong odors, counterfeit goods, or products that cannot be legally sold, cannot be handled. If you wish for such items to be returned, the return shipping cost will be borne by the customer.

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Regarding Temporary Suspension or Cancellation of Consignment Sales Due to Customer's Circumstances

*Return shipping costs will be borne by the customer.

*If our company has not recovered various expenses, such as shipping costs, repairs, cleaning, photography, product registration, and storage, the unrecovered portion of these expenses will be borne by the customer. Items will be returned once payment is confirmed.

・Gift cards will be sent to your email address after purchase.

・3-year validity period

・You don't have to use it all in one transaction; you can use it as many times as you like as long as you have a balance

-Multiple gift cards can be used with one payment.

・How to use: Enter the code when purchasing

Monthly purchase is also possible.

To cancel your subscription: Go to My Page → Orders page and cancel your subscription. If you don't see the Cancel button, please contact us and let us know that you wish to cancel.